We’re hiring a Customer Success Specialist!

We're looking for someone with great communication skills and an interest in tech to join our team! Part-time or full-time we can adapt for the right candidate.

OVERVIEW

  • Help Desk & IT Support (Information & Communication Technology)

  • Blenheim Central, Marlborough

  • Part time (Minimum 24 hours up to full time)

Tātou is a people-centric company passionate and committed to creating a positive impact within the Horticulture sector. 

WHAT WE DO

Workforce management software specifically designed for vineyards and orchards in Aotearoa New Zealand and Australia.

Tātou was created to manage the human side of growing whilst unlocking the value of data hidden on pen and paper. A core offering is the simple management of piece rates. By enabling horticulture businesses to closely track productivity and incentivise good performance, growers can increase productivity whilst workers can earn more.

Simplicity and intuitive design set us apart and allow us to deliver benefits to all users, from the field to the boardroom, all year round.

Tātou is an equal opportunity employer and welcomes everyone to our team.

YOUR NEW ROLE

As part of a connected, passionate and growing team, you will be responsible for providing exceptional customer service, onboarding and, if of interest, sales support. 

You will be responsible for 

  • Assisting customers in using our products (via email, phone, video conference or in person).

  • Providing exceptional customer service; be the main point of contact for customer communication; own customer complaints, concerns and champion the improvement of customer experience within the company.

  • Create and update support documentation in our product knowledge base

  • Communicate customer feedback with the wider team to help steer the direction of the product development

  • Provide sales support to the sales team including product demonstration as required.

YOUR EXPERIENCE 

We are looking for someone with great communication skills, a good listener and a friendly, approachable manner. An interest in technology will be essential, any knowledge of payroll, HR or horticulture is a welcome bonus. 

You will be passionate about solving customer problems and creating great outcomes through your high standards around service. Enthusiasm to learn and a proactive attitude are key, and we’ll provide the training to develop you in the role. 

There are opportunities to grow into Sales in the future, or be inspired by the world of Testing and Development or stick with customer success! 

BENEFITS

Enjoy working in a vibrant team of friendly faces, with genuine career development opportunities. Every day will be different; as a small team we all share responsibilities and help each other out.

Starting each day knowing that you are contributing to a more fair and transparent horticulture industry.

  • Full-time or Part-time working hours (minimum 24 hours per week)

  • HQ based in sunny Blenheim with work from home options available

  • Salary is negotiable, approximately $65k-$85k based on experience and pro-rata by part-time hours

INTERESTED?

Please send your CV and cover letter to hello@tatou.app